Mailing List Archive

Automatic email reminders
We are using the latest RT build. Is there a built in function that alerts
when a ticket due date has passed?

Chris Robison
Re: Automatic email reminders [ In reply to ]
On 08/01/2012 09:59 AM, Chris Robison wrote:
> We are using the latest RT build. Is there a built in function that
> alerts when a ticket due date has passed?

You can do that pretty easily with rt-crontool and a simple template.

http://requesttracker.wikia.com/wiki/Reminders
Re: Automatic email reminders [ In reply to ]
Thanks that helps lot. A related question to that, is there a way to pass
in all ticket watchers rather than just the owner for the SendMail action?

On Wed, Aug 1, 2012 at 11:37 AM, Thomas Sibley <trs@bestpractical.com>wrote:

> On 08/01/2012 09:59 AM, Chris Robison wrote:
> > We are using the latest RT build. Is there a built in function that
> > alerts when a ticket due date has passed?
>
> You can do that pretty easily with rt-crontool and a simple template.
>
> http://requesttracker.wikia.com/wiki/Reminders
>