Thanks that helps lot. A related question to that, is there a way to pass
in all ticket watchers rather than just the owner for the SendMail action?
On Wed, Aug 1, 2012 at 11:37 AM, Thomas Sibley <email@example.com>wrote: > On 08/01/2012 09:59 AM, Chris Robison wrote:
> > We are using the latest RT build. Is there a built in function that
> > alerts when a ticket due date has passed?
> You can do that pretty easily with rt-crontool and a simple template.