Mailing List Archive

Summary of time worked by user
Hello,
On ticket resolution we use a template that returns a summary of the
ticket. In this template we display the total time worked.
Is there any way I can get the total time worked by user to also be
displayed? What is the best way to grab this data?

Thanks
JL
Re: Summary of time worked by user [ In reply to ]
Joshua,

In the 3.8 version, I believe there was a TIme Worked extension that did
this ondisplay. I do not know if this is available for 4.0.

Check the wiki for that extension and ask the author if there is a 4.0
version.

Kenn

On Tue, Apr 10, 2012 at 12:28 PM, Joshua Laroff <jlaroff@gmail.com> wrote:

> Hello,
> On ticket resolution we use a template that returns a summary of the
> ticket. In this template we display the total time worked.
> Is there any way I can get the total time worked by user to also be
> displayed? What is the best way to grab this data?
>
> Thanks
> JL
>