Mailing List Archive

Warning Message On Correspond
Hello,

Is anybody aware of any extension that could enable RT to send some kind
of warning, to the user like a pop up window, a sound notice, a voice or
whatever, that could awake the user attention when a new mail arrives to
RT, with indication of the mail it refers to?

That would be very useful for my NOC with many tickets opened at the
same time and many customers sending replies to RT at any time.

I think that it would be linked to the new transaction of type
"Correspond" created when a mail is fetched and acknowledged and added
to the ticket.


Thanks

Simone Sanna

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Re: Warning Message On Correspond [ In reply to ]
On Tue, Dec 21, 2010 at 06:03:45PM +0100, Simone Sanna wrote:
> Hello,
>
> Is anybody aware of any extension that could enable RT to send some
> kind of warning, to the user like a pop up window, a sound notice, a
> voice or whatever, that could awake the user attention when a new
> mail arrives to RT, with indication of the mail it refers to?
>
> That would be very useful for my NOC with many tickets opened at the
> same time and many customers sending replies to RT at any time.
>
> I think that it would be linked to the new transaction of type
> "Correspond" created when a mail is fetched and acknowledged and
> added to the ticket.

You can certainly write an action for this, or you could have RT
forward mail to the NOC techs and let their MUAs alert them to new
ticket or correspondences. If they're adminccs on the queue, that
will happen with RT's default Scrips.

-kevin