They do more than just basic hardware troubleshooting. I believe their
level 3 engineers come straight from the OEM. Their website states:
"Park Place Technologies employs a comprehensive team of field service and
Level 3 engineers that have, on average, 15+ years of direct OEM
Here's some additional info from their site: http://www.parkplacetechnologies.com/maintenance-services/netapp-storage-maintenance/
My team has worked with them a few times in the past, always with great
success no matter what the issue happened to be (CIFS and SnapMirror in our
On Fri, Mar 4, 2016 at 3:32 PM, email@example.com <firstname.lastname@example.org>
wrote: > I believe they are only hardware support , with some basic troubleshooting.
> On Mar 4, 2016 11:55 AM, "Ray Van Dolson" <email@example.com> wrote:
>> Brad, have you taken advantage of their software-side support for
>> ONTAP? Hard to tell if it's basic or they have some pretty in-depth
>> On Thu, Mar 03, 2016 at 09:25:35AM -0500, Brad Thompson wrote:
>> > Park Place Technologies is one that I would recommend.
>> > http://www.parkplacetechnologies.com/
>> > On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James <
>> > wrote:
>> > Weâ€™ve got FAS systems across the globe, some of which are already
>> > Even the ones that are not, after year 3 NetApp SupportEdge gets
>> > expensive. We have used 1 vendor, but Iâ€™d like to hear if anyone
>> else has
>> > a good experience with one we could work with also. Thank you.
>> Toasters mailing list