Mailing List Archive

cisco uccx licensing concurrent or named
hi


I can see following when i check license page of uccx. which one of them is concurrent and which one of them is named based, how to find out


Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 350

Cisco Unified CCX Premium Seat(s): 175

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Quality Manager Seat(s): 100

Cisco Unified CCX Advanced Quality Manager Seat(s): 170

Cisco Unified CCX Workforce Manager Seat(s): 170

Cisco Unified CCX Compliance Recording Seat(s): 100

Cisco Unified CCX Maximum Agents: 400

Recording:

Cisco Unified CCX Recording Count:100

Inbound:

Available Inbound IVR Port(s): 350

Outbound: (Predictive and Progressive only)

Cisco Unified CCX Licensed Outbound IVR Port(s): 100

Cisco Unified CCX Outbound IVR Port(s) In Use: 0

Cisco Unified CCX Licensed Outbound Agent Seat(s): 100

Cisco Unified CCX Outbound Agent Seat(s) In Use: 0


Regards

Naray
Re: cisco uccx licensing concurrent or named [ In reply to ]
The 175 Premium UCCX Seats would be concurrent logged-in agents.

QM/AQM/WFM/CR licenses are based on named user.

On Thu, Oct 3, 2019 at 10:27 PM naresh rathore <nareh84@hotmail.com> wrote:

> hi
>
>
> I can see following when i check license page of uccx. which one of them
> is concurrent and which one of them is named based, how to find out
>
> *Configured Licenses:*
>
> Package: Cisco Unified CCX Premium
>
> Total IVR Port(s): 350
>
> Cisco Unified CCX Premium Seat(s): 175
>
> High Availability : Enabled
>
> Cisco Unified CCX Preview Outbound Dialer: Enabled
>
> Cisco Unified CCX Quality Manager Seat(s): 100
>
> Cisco Unified CCX Advanced Quality Manager Seat(s): 170
>
> Cisco Unified CCX Workforce Manager Seat(s): 170
>
> Cisco Unified CCX Compliance Recording Seat(s): 100
>
> Cisco Unified CCX Maximum Agents: 400
>
> *Recording:*
>
> Cisco Unified CCX Recording Count:100
>
> *Inbound:*
>
> Available Inbound IVR Port(s): 350
>
> *Outbound:* (Predictive and Progressive only)
>
> Cisco Unified CCX Licensed Outbound IVR Port(s): 100
>
> Cisco Unified CCX Outbound IVR Port(s) In Use: 0
>
> Cisco Unified CCX Licensed Outbound Agent Seat(s): 100
>
> Cisco Unified CCX Outbound Agent Seat(s) In Use: 0
>
>
> Regards
>
> Naray
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