Mailing List Archive

room kits - smartnet or not?
I remember when phones first came out, smartnet was expensive for each phone and the decision by many was made to leave smart net off the phones and use that money to replace phones as needed. Budget issues aside, it made sense.

What are people doing for equipment of a smaller number? Say, Room Kits?

I'd like to offer the products to our clients with a 5 year warranty, so no one has to worry about managing inventory until it's probably time to replace them. But 5 year warranty is about half the cost of the product. Doing math that says these devices will be EOL'ed within about 10 years of announcement (very rough guess), two 5 year warranties buys a new product.

Thoughts?



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]
Re: room kits - smartnet or not? [ In reply to ]
Phones are relatively inexpensive, I advise people to buy spares in case of
issues vs smartnet on every phone for large installs. Small installs, it's
a good peace of mind.

Video units are expensive, so you are gambling that nothing is going to go
wrong. In 2 years if something does go out on one, you have to buy another
one. That's a business decision and I just present the facts to the bean
counters and let them make it and take the heat :)


On Thu, Jul 11, 2019 at 8:37 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

>
> I remember when phones first came out, smartnet was expensive for each
> phone and the decision by many was made to leave smart net off the phones
> and use that money to replace phones as needed. Budget issues aside, it
> made sense.
>
> What are people doing for equipment of a smaller number? Say, Room Kits?
>
> I'd like to offer the products to our clients with a 5 year warranty, so
> no one has to worry about managing inventory until it's probably time to
> replace them. But 5 year warranty is about half the cost of the product.
> Doing math that says these devices will be EOL'ed within about 10 years of
> announcement (very rough guess), two 5 year warranties buys a new product.
>
> Thoughts?
>
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
>
> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
> Twitter and Facebook
>
> [University of Guelph Cornerstone with Improve Life tagline]
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
Re: room kits - smartnet or not? [ In reply to ]
Don't you require active smartnet in order to download software for video
endpoints? I mean, I suppose if you're gambling on the hardware working
for that long, you could also gamble on the software to last that long too.

On Thu, Jul 11, 2019 at 10:02 AM Charles Goldsmith <w@woka.us> wrote:

> Phones are relatively inexpensive, I advise people to buy spares in case
> of issues vs smartnet on every phone for large installs. Small installs,
> it's a good peace of mind.
>
> Video units are expensive, so you are gambling that nothing is going to go
> wrong. In 2 years if something does go out on one, you have to buy another
> one. That's a business decision and I just present the facts to the bean
> counters and let them make it and take the heat :)
>
>
> On Thu, Jul 11, 2019 at 8:37 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
>>
>> I remember when phones first came out, smartnet was expensive for each
>> phone and the decision by many was made to leave smart net off the phones
>> and use that money to replace phones as needed. Budget issues aside, it
>> made sense.
>>
>> What are people doing for equipment of a smaller number? Say, Room Kits?
>>
>> I'd like to offer the products to our clients with a 5 year warranty, so
>> no one has to worry about managing inventory until it's probably time to
>> replace them. But 5 year warranty is about half the cost of the product.
>> Doing math that says these devices will be EOL'ed within about 10 years of
>> announcement (very rough guess), two 5 year warranties buys a new product.
>>
>> Thoughts?
>>
>>
>>
>> ---
>> Lelio Fulgenzi, B.A. | Senior Analyst
>> Computing and Communications Services | University of Guelph
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
>>
>> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
>> Twitter and Facebook
>>
>> [University of Guelph Cornerstone with Improve Life tagline]
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
Re: room kits - smartnet or not? [ In reply to ]
Ah – that’s a good point. I remember that for telephony endpoints, software was available as part of the CUCM support contract.

I wonder if software is available similarly under that situation?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Thursday, July 11, 2019 1:56 PM
To: Charles Goldsmith <w@woka.us>
Cc: Lelio Fulgenzi <lelio@uoguelph.ca>; voyp list, cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] room kits - smartnet or not?

Don't you require active smartnet in order to download software for video endpoints? I mean, I suppose if you're gambling on the hardware working for that long, you could also gamble on the software to last that long too.

On Thu, Jul 11, 2019 at 10:02 AM Charles Goldsmith <w@woka.us<mailto:w@woka.us>> wrote:
Phones are relatively inexpensive, I advise people to buy spares in case of issues vs smartnet on every phone for large installs. Small installs, it's a good peace of mind.

Video units are expensive, so you are gambling that nothing is going to go wrong. In 2 years if something does go out on one, you have to buy another one. That's a business decision and I just present the facts to the bean counters and let them make it and take the heat :)


On Thu, Jul 11, 2019 at 8:37 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

I remember when phones first came out, smartnet was expensive for each phone and the decision by many was made to leave smart net off the phones and use that money to replace phones as needed. Budget issues aside, it made sense.

What are people doing for equipment of a smaller number? Say, Room Kits?

I'd like to offer the products to our clients with a 5 year warranty, so no one has to worry about managing inventory until it's probably time to replace them. But 5 year warranty is about half the cost of the product. Doing math that says these devices will be EOL'ed within about 10 years of announcement (very rough guess), two 5 year warranties buys a new product.

Thoughts?



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca><mailto:lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs><http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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cisco-voip mailing list
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https://puck.nether.net/mailman/listinfo/cisco-voip
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https://puck.nether.net/mailman/listinfo/cisco-voip
Re: room kits - smartnet or not? [ In reply to ]
> On 11 Jul 2019, at 16:02, Charles Goldsmith <w@woka.us> wrote:
>
> Video units are expensive, so you are gambling that nothing is going to go wrong. In 2 years if something does go out on one, you have to buy another one. That's a business decision and I just present the facts to the bean counters and let them make it and take the heat :)

I had the codec and the screen both fail on an MX800 within 12 months of each other. Very glad I had smartnet :-)


---
/-Gary Parker----------------------------------f--\
| Unified Communications Service Manager |
n Loughborough University, IT Services |
| tel:+441509635635 sip:gary@lboro.ac.uk o
| https://www.osx.ninja/pubkey.txt |
\r----------------------------------------------d-/

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Re: room kits - smartnet or not? [ In reply to ]
Our telepresence "pilot" or build out pretty much flat lined due to perceived demand to support Zoom, GoToWhatever, etc in spaces where we'd install this equipment which is not reasonably possible without added expense. Vaddio/Extron usb bridges added too much cost, and the room kit mini is not suitable to most spaces.

That being said we would work with the customer to ensure they are ordering first-party, and not amazon grey market. We would put it on the customer to maintain smartnet or budget to replace the device as needed. We would also have a conversation regarding the longevity of this equipment. Once it is no longer supported by Cisco and no longer received software update, we would no longer support the equipment.

That is a departure from PC based peripherals that sit behind a PC and are "not our problem", and from the way we've treated the IP Phones in the past. This sets up the stage for a reasonable expectation that the customer can budget to replace it, or not - but it has a limited lifespan so we are not sucked into something where we can't upgrade due to an endpoint having been installed in a "critical" area with no money to replace it.

Conference telephones are similar, they're expensive and we consider them one-time special order. We don't offer a smartnet purchase on them, as they've historically not been an issue, but we do not allow anyone to order the equipment other than ourselves so we do not have to deal with trying to support half broken used equipment, grey market, or stolen parts.

Adam
Re: room kits - smartnet or not? [ In reply to ]
This is great feedback Adam.

I like the fact that the Room Kit mini operates as a USB camera so that you can plug it into your PC and use it with any software based solution. I'm hoping this plug and play option will be available with other Room Kit models soon.

I'm realizing that the CMR equivalent that supports SIP dialing is not an automatic thing with other solutions. And those are expensive to add. Case in point, SIP endpoint dialing support for Teams is provided by a third party partner and can cost around $2500/year per endpoint.

There are some up and coming vendor agnostic solutions that we're keeping an eye on. Some require a PC, some do not.

I tested out Solaborate Hello2 and had high hopes, but they disappointed on several levels. Most importantly, although they advertise 4K _everywhere_ it seems they have not worked with vendors to make sure the android apps they run recognize HD camera input. Webex was maxed out to 360p. Same for Jabber. They had no interest in resolving this issue, saying it was the vendors fault, not theirs. I tried working with their live support but they pointed to policy. Yikes. Missed opportunity there for sure.

One department has tried out https://www.owllabs.com/ 360 degree camera. They seem to like it. I'm going to try it out with Webex when I have some time.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Pawlowski, Adam
Sent: Tuesday, July 16, 2019 8:33 AM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] room kits - smartnet or not?

Our telepresence "pilot" or build out pretty much flat lined due to perceived demand to support Zoom, GoToWhatever, etc in spaces where we'd install this equipment which is not reasonably possible without added expense. Vaddio/Extron usb bridges added too much cost, and the room kit mini is not suitable to most spaces.

That being said we would work with the customer to ensure they are ordering first-party, and not amazon grey market. We would put it on the customer to maintain smartnet or budget to replace the device as needed. We would also have a conversation regarding the longevity of this equipment. Once it is no longer supported by Cisco and no longer received software update, we would no longer support the equipment.

That is a departure from PC based peripherals that sit behind a PC and are "not our problem", and from the way we've treated the IP Phones in the past. This sets up the stage for a reasonable expectation that the customer can budget to replace it, or not - but it has a limited lifespan so we are not sucked into something where we can't upgrade due to an endpoint having been installed in a "critical" area with no money to replace it.

Conference telephones are similar, they're expensive and we consider them one-time special order. We don't offer a smartnet purchase on them, as they've historically not been an issue, but we do not allow anyone to order the equipment other than ourselves so we do not have to deal with trying to support half broken used equipment, grey market, or stolen parts.

Adam
Re: room kits - smartnet or not? [ In reply to ]
We are smartneting all our kits / kit plus's / sx80's. we have about 50 in
all. Smartnet cost are really high....... but we have had a couple RMA's
this first year. our SE said the other option is SWSS for the software
without hardware maintenance. but the cost is only slightly lower.

YMMV

Scott


On Thu, Jul 11, 2019 at 11:03 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

>
>
> Ah – that’s a good point. I remember that for telephony endpoints,
> software was available as part of the CUCM support contract.
>
>
>
> I wonder if software is available similarly under that situation?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Anthony Holloway <avholloway+cisco-voip@gmail.com>
> *Sent:* Thursday, July 11, 2019 1:56 PM
> *To:* Charles Goldsmith <w@woka.us>
> *Cc:* Lelio Fulgenzi <lelio@uoguelph.ca>; voyp list, cisco-voip (
> cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] room kits - smartnet or not?
>
>
>
> Don't you require active smartnet in order to download software for video
> endpoints? I mean, I suppose if you're gambling on the hardware working
> for that long, you could also gamble on the software to last that long too.
>
>
>
> On Thu, Jul 11, 2019 at 10:02 AM Charles Goldsmith <w@woka.us> wrote:
>
> Phones are relatively inexpensive, I advise people to buy spares in case
> of issues vs smartnet on every phone for large installs. Small installs,
> it's a good peace of mind.
>
>
>
> Video units are expensive, so you are gambling that nothing is going to go
> wrong. In 2 years if something does go out on one, you have to buy another
> one. That's a business decision and I just present the facts to the bean
> counters and let them make it and take the heat :)
>
>
>
>
>
> On Thu, Jul 11, 2019 at 8:37 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
>
> I remember when phones first came out, smartnet was expensive for each
> phone and the decision by many was made to leave smart net off the phones
> and use that money to replace phones as needed. Budget issues aside, it
> made sense.
>
> What are people doing for equipment of a smaller number? Say, Room Kits?
>
> I'd like to offer the products to our clients with a 5 year warranty, so
> no one has to worry about managing inventory until it's probably time to
> replace them. But 5 year warranty is about half the cost of the product.
> Doing math that says these devices will be EOL'ed within about 10 years of
> announcement (very rough guess), two 5 year warranties buys a new product.
>
> Thoughts?
>
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
>
> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
> Twitter and Facebook
>
> [University of Guelph Cornerstone with Improve Life tagline]
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>