Yes. I normally only lurk unless someone specifically asks – Donoma OneView has analytics, CDR, Reporting for Cisco Call Manager and we are announcing UCCX data integration at the end of July. (It’s ready – we just have another product release ahead of it and don’t want to dilute attention.) Summary information is available at https://www.donomasoftware.com/donoma-oneview/
We work through Cisco resellers like Helion. This product is available with a free 30 day trial. We’re also happy to do a solution demo.
If you want to touch base with our channel manager to move forward on more info, I’ve copied her here for you.
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From: cisco-voip <email@example.com> on behalf of Matthew Loraditch <MLoraditch@heliontechnologies.com>
Date: Wednesday, June 19, 2019 at 9:47 AM
To: "firstname.lastname@example.org" <email@example.com>
Subject: [cisco-voip] Comprehensive Reporting Dashboard for Cisco....
Got a client on Shoretel right now and they have this product: https://brightmetrics.com/product-mitel/
Anyone seen such a thing for Cisco? Based on what I’m seeing, this is a combo of Contact Center type data, Workforce data, and CDR data.
Sr. Network Engineer