Mailing List Archive

Compliance recording Feature of UCCX 8
Hi All,
can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
users without converting them to UCCX agents, or is it necessary for every
CUCM user to be converted into agent, before doing compliance recording.
Actually i have a customer who wants only call recording but no agents.

--
Regards,
Zohaib Shabir
Ph:+92-302-8232689
Re: Compliance recording Feature of UCCX 8 [ In reply to ]
Well the recording is a feature of UCCX not CUCM so if you want to record
the calls using UCCX they would all need to be agents.



Your customer needs to look at a third party recording solution.



_____

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of zohaib shabir
Sent: Friday, October 22, 2010 12:43 PM
To: cisco-voip@puck-nether.net
Subject: [cisco-voip] Compliance recording Feature of UCCX 8



Hi All,
can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
users without converting them to UCCX agents, or is it necessary for every
CUCM user to be converted into agent, before doing compliance recording.
Actually i have a customer who wants only call recording but no agents.

--
Regards,
Zohaib Shabir
Ph:+92-302-8232689
Re: Compliance recording Feature of UCCX 8 [ In reply to ]
UCCX requires them to be an Agent first.

Calabrio's Monitoring and Recording server with a Compliance Recording
license can record the audio of any phone, agent, non-agent, lobby, etc.

Anthony

On Fri, Oct 22, 2010 at 12:42 PM, zohaib shabir <zohaibshabir@gmail.com>wrote:

> Hi All,
> can we use the Compliance recording Feature of UCCX 8, for recording CUCM 8
> users without converting them to UCCX agents, or is it necessary for every
> CUCM user to be converted into agent, before doing compliance recording.
> Actually i have a customer who wants only call recording but no agents.
>
> --
> Regards,
> Zohaib Shabir
> Ph:+92-302-8232689
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>