Good thought Ed. If they are custom wav files, open them in Media player to make sure "3rd" is actually spoken in the 3rd.wav file, etc. If you are doing some type of prompt generation, create a variable that tells their position in queue and run some reactive debugs to see what value shows up when you get put in queue.
How easy is it to replicate? Can you post a screenshot of your queuing section in the script?
From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of Ed Leatherman
Sent: Friday, March 05, 2010 5:27 PM
To: Matthew Loraditch
Subject: Re: [cisco-voip] UCCX Position in Queue
Hmm nothing comes to mind.
Is the CSQ just a simple resource group based or are there skills involved?
This could happen in the script but I can't think of any obvious way
if you aren't doing it deliberately.
One thing outside the box kinda would be to check your logic where
you are saying "Your are next" versus "You are 3rd".. maybe there is
just a glitch in your script were they are really 3rd or 4th but the
script is telling the caller next for some reason? Long shot, but
might be worth looking at.
On Fri, Mar 5, 2010 at 3:18 PM, Matthew Loraditch
<MLoraditch@heliontechnologies.com> wrote: > We tell our callers their position in the queue. We only use one queue. We
> donâ€™t take callers out the queue and put them back or anything like that.
> How could a caller possibly be 4th then the next caller and then the 3rd
> caller in queue? Are there actions that can change this? I am not setting
> priorities on calls or manipulating them in any way that I know would change
> their position.
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
> Timonium, MD 21093
> (p) (410) 252-8830
> (F) (443) 541-1593
> Visit us at www.heliontechnologies.com
> Support Issue? Email firstname.lastname@example.org for fast assistance!
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