Mailing List Archive

The biggest nuance I have noticed is it's not as instant as it was with Unity there's a small amount of lag time seeing the phone MWI change vs Exchange, but I have limited experience with large user bases, YMMV

Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax. 410.252.9284

Twitter<http://twitter.com/heliontech> | Facebook<http://www.facebook.com/#!/pages/Helion/252157915296> | Website<http://www.heliontechnologies.com/> | Email Support<mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request>


From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Erick Wellnitz
Sent: Tuesday, April 24, 2012 2:54 PM
To: cisco-voip
Subject: [cisco-voip] Unity Connection UM

Okay, trying to get caught up and wrap my head around 'unified messaging' with Unity Connection.

I know it is a different in the setup than Unity was but are there any nuances with how it actually works for the end user?

As Matthew indicated it is slower because the messages are synced as
opposed delivered directly to Exchange mailstore, but other than that its
pretty close and the config is MUCH easier once you get by the certs.

On Tue, Apr 24, 2012 at 2:56 PM, Matthew Loraditch <
MLoraditch@heliontechnologies.com> wrote:

> The biggest nuance I have noticed is it’s not as instant as it was with
> Unity there’s a small amount of lag time seeing the phone MWI change vs
> Exchange, but I have limited experience with large user bases, YMMV****
>
> ** **
>
> Matthew G. Loraditch - CCVP, CCNA, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax. 410.252.9284
>
> Twitter <http://twitter.com/heliontech> | Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/> | Email Support<support@heliontechnologies.com?subject=Technical%20Support%20Request>
> ****
>
> ** **
>
> ** **
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Erick Wellnitz
> *Sent:* Tuesday, April 24, 2012 2:54 PM
> *To:* cisco-voip
> *Subject:* [cisco-voip] Unity Connection UM****
>
> ** **
>
> Okay, trying to get caught up and wrap my head around 'unified messaging'
> with Unity Connection.****
>
> ****
>
> I know it is a different in the setup than Unity was but are there any
> nuances with how it actually works for the end user? ****
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

In my experiences, you need ViewMail for Outlook to really make this shine.

Without ViewMail you are vulnerable to an Outlook bug, where once you
receive 100 attachments with the same name, you can no longer open anymore
of those same attachments. This is important because the voice message is
attached with the same name on all messages. With ViewMail your Outlook
client doesn't actually "open" the attachment, rather, the plugin plays it
directly from the client. Source:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-once-the-user-has-received-99/69b1cab4-824c-496a-bcf8-f6fa16a7535d

Without ViewMail you also cannot reply to messages from your computer. You
have to listen to the message first, then call into voicemail and reply to
the message from there. With ViewMail you can have it call you or use the
PC mic to record your new message. One other thing with this, ViewMail/UM
is not designed to relay e-mails, rather voice messages. So simply
replying to the e-mail with text is not allowed, as the plugin forces you
to record a message. Some users got around that by recording a sub-second
silent message and just typing text.

Without ViewMail you cannot play secure messages from your PC, you must
call in and listen to them.

Without ViewMail you cannot compose a new message from your PC, you must
call in and compose from there.

Basically, without ViewMail, you have a solution somewhere between IMAP and
Message Relay.

I'll also second the comment on the delay with MWI. I saw delays up to 30
seconds in some instances, and this was for a deployment of around 1,200
users.

Anthony Holloway

On Tue, Apr 24, 2012 at 1:53 PM, Erick Wellnitz <ewellnitzvoip@gmail.com>wrote:

> Okay, trying to get caught up and wrap my head around 'unified messaging'
> with Unity Connection.
>
> I know it is a different in the setup than Unity was but are there any
> nuances with how it actually works for the end user?
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Any chance the delay you are seeing is more of a function of the Outlook
client operating in cached mode than any actual delay between Uconn and
exchange. Have you tried to see if the delay is any different when you
mark messages as read from the outlook web access client ?

I just ask because other than the Outlook cached mode delay, the MWI has
always seemed near instantaneous for me.

I would say a more serious difference with Unity vs Uconn is the smtp
domain differences, which cause messages to appear in outlook from
user@connectionservername.company.com. If you don't have viewmail
installed, you have to setup smtp routing between Uconn and exchange to
permit a user to reply to those emails. Even with this, the Outlook client
begins to cache those addresses. There are ways to change the Uconn smtp
domain to match exchange, which addresses this concern but introduces other
caveats. In many cases, I have elected to accept the other caveats because
changing the smtp domain provides a better user experience.

Search the Cisco netpro forums for Uconn smtp domain, there are a number of
posts on this issue.

Justin

On Tuesday, April 24, 2012, Anthony Holloway wrote:

> In my experiences, you need ViewMail for Outlook to really make this shine.
>
> Without ViewMail you are vulnerable to an Outlook bug, where once you
> receive 100 attachments with the same name, you can no longer open anymore
> of those same attachments. This is important because the voice message is
> attached with the same name on all messages. With ViewMail your Outlook
> client doesn't actually "open" the attachment, rather, the plugin plays it
> directly from the client. Source:
> http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-once-the-user-has-received-99/69b1cab4-824c-496a-bcf8-f6fa16a7535d
>
> Without ViewMail you also cannot reply to messages from your computer.
> You have to listen to the message first, then call into voicemail and
> reply to the message from there. With ViewMail you can have it call you or
> use the PC mic to record your new message. One other thing with this,
> ViewMail/UM is not designed to relay e-mails, rather voice messages. So
> simply replying to the e-mail with text is not allowed, as the plugin
> forces you to record a message. Some users got around that by recording a
> sub-second silent message and just typing text.
>
> Without ViewMail you cannot play secure messages from your PC, you must
> call in and listen to them.
>
> Without ViewMail you cannot compose a new message from your PC, you must
> call in and compose from there.
>
> Basically, without ViewMail, you have a solution somewhere between IMAP
> and Message Relay.
>
> I'll also second the comment on the delay with MWI. I saw delays up to 30
> seconds in some instances, and this was for a deployment of around 1,200
> users.
>
> Anthony Holloway
>
> On Tue, Apr 24, 2012 at 1:53 PM, Erick Wellnitz <ewellnitzvoip@gmail.com<javascript:_e({}, 'cvml', 'ewellnitzvoip@gmail.com');>
> > wrote:
>
>> Okay, trying to get caught up and wrap my head around 'unified messaging'
>> with Unity Connection.
>>
>> I know it is a different in the setup than Unity was but are there any
>> nuances with how it actually works for the end user?
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net <javascript:_e({}, 'cvml',
>> 'cisco-voip@puck.nether.net');>
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>